PROPERTY MANAGEMENT – GOOD, BAD, UGLY

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Have you heard the (familiar) horror story?  

Nightmare tenant stops defaults on rent, trashes property, invites squatters, devalues home, upsets neighbours and ruins cashflow putting investor into financial stress because they still have a mortgage to pay….that story.

Ugh. (shudder)

One of my places got trashed once.  Tenant stopped paying rent, spent the money on drugs, we commenced tribunal action but they did a runner owing quite a bit.  The house was left in a terrible state and they stole a bunch of stuff. By the time I get the place cleaned up and rented again I was way out of pocket.  I got my insurance money eventually but it took a long time to actually get paid.

Now before you cry for me, don’t worry I am a big boy, I can cope, chalk it up to experience.  And no, it didn’t turn me off property (obviously).

But no one likes the thought of that happening. It scares a lot of people away from property altogether, and pushes others into overpriced new or off the plan properties because of some imagined promise that this wouldn’t happen if your rental is shiny enough.  It isn’t true, I have heard the same story even in new properties and high priced markets.

How do we 100% avoid the risk this kind of thing happening to us?

Truth is, you can’t.

But you can minimise it.

When I reviewed why it happened to me, I was cranky.

Then I got honest. I was left with 1 main reason.

I should have picked a better property manager, they screwed up royally (long story) but I hired them so again, my fault.

Newsflash…

Choosing a property manager is actually one of THE MOST important parts of the whole property investing shebang. Get it right and the experience of ownership is smooth and fun for the most part.  Get it wrong, and….

I might do another post on this later but for now, here is a few quick things to look for in a PM.

1 – Accurate appraisals – knowing the numbers in their market so they don’t over or under rent your property.

2 – Being willing to instruct and help landlords on required renos and maintenance to put your property in the sweet spot of best local tenants. (ie yes to dishwasher, no to helipad)

3 – Being able and willing to screen the bad tenants out. (how they do this is everything, they have different ways but it must work)

4 – Having systems to pick up rent defaults and take matters to tribunal quickly when required, and being able to represent the landlord (not the tenant) in those cases.

In case you are wondering – no, I don’t do property management, and no, I don’t take commissions for recommending anyone.   I just spend a lot of time looking hard for the good ones and stick them when I find them.  Which makes me appreciate mine even more.  Come to think of it, I might ring one today to say something nice.

When you find a good one, look after them.  It’s a stressful often thankless task.

The Job Creation Engine: 665 Reasons to Buy Nowra

When a market is fuelled by infrastructure, the first thing to look for is the jobs created. This isn’t some short-term event like a music festival or a temporary mining boom. This is essential service infrastructure that is going to be running 24/7 for the next 50 years.

The figures are staggering:

  • Hundreds of jobs are being created right now during the construction phase. These workers need rental accommodation, injecting immediate cash into the local economy.
  • The real prize: an estimated 665 new, permanent, ongoing jobs once the hospital is fully operational.

Think about the quality of those jobs. We are talking about doctors, specialist nurses, technicians, and administrative staff. This reinforces Health Care and Social Assistance as one of the most vital employment sectors in the entire Shoalhaven region. These are high-income, secure, and recession-proof tenants and owner-occupiers.

This is not a theoretical boom. This is a guaranteed injection of high-value human capital into the region. Every single one of those 665 new employees (plus their partners and families) needs a bed, a kitchen, and a roof over their head.

The Housing Demand Pressure Cooker

The core of the issue is simple: demand is about to skyrocket, and supply cannot keep up.

The local government knows this is a problem. They are actively trying to solve it, which itself is a massive signal to investors. You have state-led initiatives like the proposal to deliver up to 380 new homes—including social, affordable, and, crucially, key worker housing—in the nearby Mandalay Precinct.

But let’s be realistic. These housing projects move very slowly (rezoning has to happen first. This usually takes years BEFORE any actual development can occur), and also draw their own demand – meaning they will fill over time with or without the hospital workers as local buyers and new arrivals from Sydney and Canberra come looking for affordable relocation and retirement options. When you add 665 new workers to a region already projected to grow by 16% by 2036, that supply injection acts more like a temporary patch than a permanent fix.  Just announcing a future potential rezone sounds great for the politicians, but does nothing to address the supply demand imbalance that is coming. 

Workers and their families are going to need actual homes in the region, and fast.

This is the psychology of the local growth cycle, but in slow motion.

As the hospital completion nears, you’ll see the arrival of staff who have accepted positions but haven’t secured a rental or a home yet. You might not even see it in the media; but those workers will be a factor in the market, leading to competition, tighter vacancy rates, and upward pressure on prices.

For investors, this means two things are coming:

  1. Robust Capital Growth: Driven by employed singles and couples competing for a limited pool of housing.
  2. Strong Rental Yields: Supported by the volume of new professional workers relocating and needing immediate accommodation.

More Than Just a Hospital: It’s a Regional Health Hub

The benefits of the expansion extend beyond just the immediate employment numbers. This massive investment ensures the hospital becomes the central health hub for the entire region.

It is delivering facilities that radically improve local care:

  • A new Emergency Department (ED) and a larger Intensive Care Unit (ICU).
  • A dedicated cardiology unit and an acute aged care ward.
  • A new mental health ward.

This means the area will attract an ecosystem of related services—private clinics, specialist rooms, and support businesses—meaning an increasing medical precinct in Nowra. This strengthens the economic base and is a stable evergreen industry, much less cyclical than tourism or mining. This is the multiplier effect in action.

Want to benefit: Don’t wait too long.

Every investor wants the “road less travelled,” but most end up following the crowd. The beauty of infrastructure-led property investing is that the road map is laid out by the government in advance—you just have to read the signs.

The $438 million investment is a flashing, neon sign saying: DEMAND IS COMING.

Your job is to now cut through the noise, ignore the day-to-day media hysteria, and focus on the micro-markets in Nowra that will benefit most directly from this influx of key workers.

You need expertise to know:

  • How to avoid the rough areas of public housing or other significant no go zones.
  • Which areas offer the best proximity and transport links for the hospital staff?
  • Which pockets are being overlooked but offer great amenity?
  • Which property type is best positioned for the steepest yield increase?
  • How to negotiate and secure the right property now, before those 665 new workers start their rental/purchase search.
  • How to assess the risks of bushfire, flood and other natural issues. 

Don’t wait until the local news reports start screaming about a rental crisis. Don’t wait until your weekend open homes are shoulder-to-shoulder with incoming hospital staff. If you are considering a purchase in the Nowra area now could be a time to be decisive, choose quality, and get ahead of the herd. 

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